For those customers who rather pay for support with a fixed monthly payment, we offer our customers the option of purchasing prepaid support hours at a discounted rate, thus saving you time and money. This agreement is not binding and it implies no commitments from either party.
HOW DOES IT WORK?
Prepaid customers receive priority response time.- Agreements are based on purchase of blocks of 25 service hours.
- Prepaid service customer are not charged for onsite service call fees.
- Prepaid hours do not expire.
- Upon the depletion and usage of the prepaid hours, we will send the customer a report of services performed along with a renewal invoice (as long as the customer wishes to remain in the agreement).
- Customers have access to our web-based service request tracking system to submit request and check status on tickets.
- You will save accounting time since you will be getting only one invoice per block rather than an invoice each time that we perform services for you.